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ServiceNow · Business Platforms · Professional

ServiceNow CIS - Human Resources exam guide

Exam ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR)

CIS-HR proves you can implement ServiceNow HR Service Delivery: HR cases and services, the Employee Center, lifecycle events such as onboarding, HR knowledge and the security model that protects sensitive employee data.

QuestionsSee official page
Time limitSee official page
Passing scoreSee official page
Exam feeSee official page
Valid forSee official page
DeliveryProctored exam booked through ServiceNow University (online proctored or test center)

Format: Multiple choice and multiple select, proctored. Fee note: ServiceNow sets voucher pricing in ServiceNow University; check there before booking (a retake costs less than a first attempt).

Who it's for

ServiceNow consultants and HR technology specialists implementing HR Service Delivery.

What the exam covers

The vendor does not publish a domain breakdown for this exam. Check the official exam page for the current objectives.

Eligibility & prerequisites

Required: ServiceNow Certified System Administrator (CSA) plus completion of the required ServiceNow University implementation training for this product before you can book the exam.

Recommended: Experience implementing or administering HR Service Delivery, including HR case management and lifecycle events.

Keeping it active

ServiceNow mainline certifications must be kept current with the platform: complete the maintenance (delta) requirement ServiceNow publishes for new platform releases within its window, or the credential lapses. Check the current maintenance rules in ServiceNow University.

Skills & careers

Skills it validates

  • Configuring HR services, case templates and topic categories
  • Designing lifecycle events (onboarding, offboarding)
  • Configuring Employee Center and HR knowledge
  • Applying HR security (scoped roles, COE security)
  • Integrating HR profile data from HCM systems
  • Configuring HR case assignment and SLAs

Job roles

ServiceNow HRSD ConsultantHR Technology AnalystServiceNow Implementation SpecialistEmployee Experience Platform LeadHRIS Analyst

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Complete the required HR implementation training on ServiceNow University; activate HRSD in a PDI.
  2. Week 2: HR services, COEs, topic categories and case templates.
  3. Week 3: Lifecycle events and activity sets for onboarding and offboarding; Employee Center configuration.
  4. Week 4: HR security model, HR profile data and integrations; practice tests.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Know the HR security model; HR data is scoped and many questions test who can see what.
  • Understand the relationship between HR services, topic details and case templates.
  • Expect lifecycle event questions on activity sets and triggers.
  • Know which data comes from the HR profile vs the user record.

Key terms for this exam

All 11 terms Study with thinQcards™

Frequently asked questions

How much does the CIS-HR exam cost?

ServiceNow sets exam voucher pricing in ServiceNow University and it can differ by region and by whether you hold a subscription or partner/customer entitlement; check the current price there before booking. Retakes cost less than a first attempt.

How do I keep CIS-HR active?

Keep it current with each ServiceNow family release by completing the maintenance (delta) requirement ServiceNow publishes within its window; otherwise the certification lapses.

Do I need HR experience?

It helps. Questions assume familiarity with HR processes such as onboarding and employee inquiries.

What jobs use CIS-HR?

HRSD consultants at ServiceNow partners and HR technology analysts at enterprises.

What is required before the exam?

CSA plus the required HR implementation training in ServiceNow University.

Official page: www.servicenow.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.