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ServiceNow · Business Platforms · Professional

ServiceNow CIS - Hardware Asset Management exam guide

Exam ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)

CIS-HAM validates that you can implement ServiceNow Hardware Asset Management: the asset lifecycle from request and procurement through stock, deployment, refresh and disposal, plus normalization, contracts and reconciliation with the CMDB.

QuestionsSee official page
Time limitSee official page
Passing scoreSee official page
Exam feeSee official page
Valid forSee official page
DeliveryProctored exam booked through ServiceNow University (online proctored or test center)

Format: Multiple choice and multiple select, proctored. Fee note: ServiceNow sets voucher pricing in ServiceNow University; check there before booking (a retake costs less than a first attempt).

Who it's for

IT asset managers and ServiceNow consultants implementing hardware asset lifecycle processes.

What the exam covers

The vendor does not publish a domain breakdown for this exam. Check the official exam page for the current objectives.

Eligibility & prerequisites

Required: ServiceNow Certified System Administrator (CSA) plus completion of the required ServiceNow University implementation training for this product before you can book the exam.

Recommended: Experience implementing asset management, stockrooms and procurement processes on ServiceNow.

Keeping it active

ServiceNow mainline certifications must be kept current with the platform: complete the maintenance (delta) requirement ServiceNow publishes for new platform releases within its window, or the credential lapses. Check the current maintenance rules in ServiceNow University.

Skills & careers

Skills it validates

  • Configuring the hardware asset lifecycle and states
  • Managing models, model categories and normalization
  • Configuring stockrooms, procurement and receiving
  • Managing contracts, leases and warranties
  • Reconciling assets with CIs
  • Planning refresh and disposal

Job roles

IT Asset ManagerServiceNow HAM ConsultantITAM AnalystProcurement Systems AnalystServiceNow Implementation Specialist

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Complete the required HAM implementation training on ServiceNow University; activate HAM in a PDI.
  2. Week 2: Asset-CI relationship, models and model categories, normalization.
  3. Week 3: Procurement, receiving, stockrooms, transfer orders and asset states/substates.
  4. Week 4: Contracts, refresh, disposal and dashboards; practice tests.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Know how model categories drive asset and CI creation and synchronization.
  • Memorize asset states and substates and which process changes them.
  • Understand how Discovery data reconciles with asset records.
  • Expect lifecycle scenarios from request to retirement.

Key terms for this exam

All 6 terms Study with thinQcards™

Frequently asked questions

How much does the CIS-HAM exam cost?

ServiceNow sets exam voucher pricing in ServiceNow University and it can differ by region and by whether you hold a subscription or partner/customer entitlement; check the current price there before booking. Retakes cost less than a first attempt.

How do I keep CIS-HAM active?

Keep it current with each ServiceNow family release by completing the maintenance (delta) requirement ServiceNow publishes within its window; otherwise the certification lapses.

HAM vs SAM: which first?

Take the one matching your role; many ITAM teams start with HAM because hardware data feeds software reconciliation.

Who uses CIS-HAM?

IT asset managers and ITAM consultants at enterprises and ServiceNow partners.

What is required before the exam?

CSA plus the required HAM implementation training in ServiceNow University.

Official page: www.servicenow.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.