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Apple · IT Support · Associate

Apple Certified Support Professional (ACSP) exam guide

Exam Apple Device Support exam (earns ACSP)

Apple Certified Support Professional (ACSP) is earned by passing Apple's Apple Device Support exam, validating the ability to support and troubleshoot Mac, iPhone and iPad users in a business environment. As Macs grow in enterprise fleets, it is a useful credential for help desk and endpoint support staff.

QuestionsSee official page
Time limitSee official page
Passing scoreSee official page
Exam feeSee official page
Valid forSee official page
DeliveryOnline proctored via Apple's exam provider

Format: Multiple choice. Fee note: Check Apple Training for the current exam price; the preparation course is free on Apple Training.

Who it's for

Help desk technicians, desktop support staff and IT generalists who support Apple devices for end users.

What the exam covers

Apple device and OS basics—
Accounts and Apple IDs—
Security and privacy—
Networking and connectivity—
Data management, backup and recovery—
Troubleshooting apps and devices—

A dash means the vendor does not publish a weight for that domain.

Eligibility & prerequisites

Required: None

Recommended: Hands-on experience supporting macOS, iOS and iPadOS users; Apple recommends completing the free Apple Device Support course on Apple Training.

Keeping it active

Apple certifications are tied to OS versions; check Apple Training for current validity and when an updated exam is required.

Skills & careers

Skills it validates

  • Configuring macOS, iOS and iPadOS settings
  • Managing Apple IDs and Managed Apple Accounts
  • Troubleshooting startup and app issues
  • Backups and recovery (Time Machine, iCloud)
  • Security features (FileVault, Activation Lock)
  • Network and peripheral troubleshooting

Job roles

Mac Support TechnicianHelp Desk TechnicianDesktop Support SpecialistApple Support SpecialistIT Support Technician

Where it fits in your path

You are here

Apple Certified Support Professional (ACSP)

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Complete the free Apple Device Support course on training.apple.com.
  2. Week 2: Practice on a Mac and an iPhone/iPad: recovery mode, FileVault, user accounts, profiles.
  3. Week 3: Review troubleshooting flows and take the practice questions.
  4. Week 4: Sit the exam.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Study the current OS version; exam content follows Apple's latest releases.
  • Know macOS Recovery options and when to use each.
  • Understand the differences between personal Apple IDs and Managed Apple Accounts.
  • Apple Support articles are a good source for wording used in questions.
  • Practice on real hardware; menu paths are tested.

Frequently asked questions

How do I become an Apple Certified Support Professional?

Pass the Apple Device Support exam; the preparation course is free on Apple Training.

Is ACSP worth it?

It helps help desk staff in Mac-heavy environments; pair it with Jamf for management roles.

ACSP vs Apple Certified IT Professional?

ACSP covers supporting users; the IT Professional credential adds the Apple Deployment and Management exam for fleet management.

Does ACSP expire?

It is tied to OS versions; check Apple Training for when an update is required.

ACSP vs CompTIA A+?

A+ is broad and vendor-neutral; ACSP is Apple-specific. Many technicians hold both.

Official page: training.apple.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.