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Home › Courses › Salesforce › Salesforce Certified Agentforce Service Consultant
SalesforceSFSVC

Salesforce Certified Agentforce Service Consultant

We do not teach just for the test.Worked examples and real discussion, not a question bank. The exam is then delivered in the classroom — 98% pass it first time.
$2,430MSRP per seat
$1,500with military fundingAF COOL · Army CA · MyCAA
Name your pricethinQflex™ — tell us what you can payIn full, or across twelve monthly payments
Next dates
  • Nov 16–18Sterling, VA
  • Dec 14–16Atlanta, GA
  • Jan 4–6Burbank, CA
Request informationSee all 22 datesCourse datasheet (PDF)
3 daysconsecutive days
Live onlineor in the classroom
ProfessionalCRM
40% labs60% lecture
24 monthsfree retakes

Course overview

Download the course datasheetThe full outline for Salesforce Certified Agentforce Service Consultant, as a PDF.
thinQtank® Learning is offering a unique three-day training camp comprised of three days of instructor-led learning that gives students the knowledge and skills needed to design and implement Service Cloud solutions with Agentforce for Service: case management, knowledge, intake and interaction channels, contact center analytics and integrations.

The camp follows the exam outline Salesforce publishes for this certification, with hands-on work in a free Salesforce Developer Edition org throughout. Agentforce Service Consultant (formerly Service Cloud Consultant) validates the skills to design and implement contact center solutions and requires the Platform Administrator certification.

Salesforce, Agentforce, Trailhead, Data 360, MuleSoft, Tableau and Slack are trademarks of Salesforce, Inc.

This course prepares students to take the Salesforce Certified Agentforce Service Consultant exam.

What's included

13 items
thinQtank® Learning Accelerated Custom Exam Study Guide for the Salesforce Certified Agentforce Service Consultant exam
Hands-on lab guide for a free Salesforce Developer Edition org
Custom and focused exam preparation software and materials
Course specific thinQtank® Learning publications to promote a fun and exciting learning
Membership to the thinQtank® Learning University Online
WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
All courses taught by experienced Salesforce-certified practitioners
Additional hours of remote lab access
Custom video recordings with even more in-depth learning of course topics
Customized practice exam software
Digital courseware
Retake any or all portions of the course as many times as you like in person or live on-line for 24 months
Six months mentoring access to our engineers after completing the course

What you'll be able to do

14 objectives
  • Build case management with queues, assignment and escalation
  • Configure Salesforce Knowledge
  • Set up omni-channel intake and routing
  • Design Agentforce for Service solutions
  • Measure contact center performance
  • Plan integrations and implementation strategy
  • Industry Knowledge: Contact center operations; KPIs; industry terminology
  • Implementation Strategies: Discovery; phased rollout; adoption
  • Agentforce Service Solution Design: Service agents; bots and deflection; human hand-off
  • Knowledge Management: Knowledge setup; article lifecycle; channel publishing
  • Intake and Interaction Channels: Omni-Channel routing; email, web and messaging channels; telephony
  • Case Management: Case assignment and escalation; entitlements and milestones; Service Console
  • Contact Center Analytics: Service reports and dashboards; analytics apps; performance metrics
  • Integrations: Integration patterns for service; CTI; external data

The exam

105minutes to complete
  • Salesforce Certified Agentforce Service Consultant
  • Exam fee set by Salesforce: $200 USD per attempt (retakes $100)
  • Passing score: 78%
  • Exams are scheduled through Salesforce's certification site and taken at a testing center or online proctored - we help you schedule your attempt

Who it's for, and what you need first

Target Audience

  • Salesforce consultants and solution designers
  • Administrators running Service Cloud
  • Contact center and customer service technology leads
  • Service members, veterans and military spouses using AF COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0

Prerequisites

  • Salesforce Certified Platform Administrator
  • Six months or more of Service Cloud experience recommended

How it's delivered

Instructor-Led Training
Immersive Live-Online Training
On-Site and Custom Delivery

Dates and locations

22 scheduled
DatesLocationStatus
Mon Nov 16 – Nov 18, 20263 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Dec 14 – Dec 16, 20263 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Jan 4 – Jan 6, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Jan 11 – Jan 13, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Feb 8 – Feb 10, 20273 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Feb 22 – Feb 24, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Mar 8 – Mar 10, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Apr 5 – Apr 7, 20273 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Apr 12 – Apr 14, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon May 3 – May 5, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Jun 7 – Jun 9, 20273 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Jun 21 – Jun 23, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Jun 28 – Jun 30, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Jul 26 – Jul 28, 20273 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Aug 2 – Aug 4, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Aug 23 – Aug 25, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Sep 20 – Sep 22, 20273 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Sep 27 – Sep 29, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Oct 18 – Oct 20, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Nov 15 – Nov 17, 20273 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Nov 29 – Dec 1, 20273 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Dec 13 – Dec 15, 20273 daysSterling, VA21481 Ridgetop CirOpenRequest info
Guaranteed to run means the class goes ahead whatever the enrollment.
Prices shown are MSRP. Qualified military personnel funding through Air Force COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0 pay a flat $1,500 per class, whatever the listed price. Everyone else — call 855-868-4467 about group pricing, discounts and current promotions.