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Home › Courses › Cisco › Cisco Certified Support Technician (CCST) IT Support
CiscoCISCOCCSTITSExam 100-140

Cisco Certified Support Technician (CCST) IT Support

We do not teach just for the test.Worked examples and real discussion, not a question bank. The exam is then delivered in the classroom — 98% pass it first time.
$1,250MSRP per seat
$1,500with military fundingAF COOL · Army CA · MyCAA
Name your pricethinQflex™ — tell us what you can payIn full, or across twelve monthly payments
Next dates
  • Nov 16–20Sterling, VA
  • Dec 14–18Atlanta, GA
  • Jan 4–8Burbank, CA
Request informationSee all 22 datesCourse datasheet (PDF)
5 daysMonday to Friday
Live onlineor in the classroom
FoundationalIT Support
100-140certification exam
30% labs70% lecture
24 monthsfree retakes

Course overview

Download the course datasheetThe full outline for Cisco Certified Support Technician (CCST) IT Support, as a PDF.
thinQtank® Learning is offering a unique five-day training camp comprised of five days of instructor-led learning that gives students the knowledge and skills needed to work an IT help desk: the support job and ticketing, hardware troubleshooting, connectivity and resource access, Windows, macOS and mobile issues, common threats, and the remote support tools technicians use.

The camp follows the exam outline Cisco publishes for this certification, with hands-on labs on real and virtual Cisco gear throughout. CCST IT Support is Cisco's entry-level certification for help desk and end-user support technicians, with no prerequisites.

Cisco, CCST, CCNA, CCNP and CCDE are trademarks or registered trademarks of Cisco Systems, Inc.

This course prepares students to take the 100-140 CCST IT Support exam.

What's included

13 items
thinQtank® Learning Accelerated Custom Exam Study Guide for the 100-140 CCST IT Support exam
Hands-on lab guide with step-by-step Cisco lab exercises
Custom and focused exam preparation software and materials
Course specific thinQtank® Learning publications to promote a fun and exciting learning
Membership to the thinQtank® Learning University Online
WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
All courses taught by experienced Cisco-certified engineers
Additional hours of remote lab access
Custom video recordings with even more in-depth learning of course topics
Customized practice exam software
Digital courseware
Retake any or all portions of the course as many times as you like in person or live on-line for 24 months
Six months mentoring access to our engineers after completing the course

What you'll be able to do

11 objectives
  • Work a help desk queue to SLAs and document every interaction
  • Troubleshoot desktop hardware, ports, cables and peripherals
  • Fix connectivity, DNS, DHCP and account access problems
  • Support Windows, macOS, iOS and Android users
  • Spot phishing, malware and social engineering
  • IT Support Job Tasks and Responsibilities: Help desk queue/time management, ticketing, SLAs, KPIs; Documenting customer interactions; Problem-solving process
  • Hardware Issues: Electrical/ESD/fire safety; Ports and cables (video, USB, RJ-45, Thunderbolt); Installing/upgrading desktop components, e-waste; Hardware compatibility and firmware updates
  • Connectivity and Resource Access Issues: Directory services, MFA, shared drives, group policy; Peripheral troubleshooting (printers, webcams, storage); Basic network connectivity: DNS, DHCP, APIPA, IPv6, SSIDs
  • Operating System and Application Issues: Windows: BitLocker, updates, Task Manager, safe mode; macOS: permissions, Activity Monitor, backup; iOS/Android basics and MDM; Virtualization and cloud terminology
  • Common Threats and Preventions: Phishing, malware, spam, spoofing; Social engineering awareness; Data confidentiality, PII and company policy
  • Job Tools: Remote access tools (RDP, Webex, TeamViewer, VNC); Research tools: AI uses/limits/risks, knowledge bases, forums

The exam

100-140
50minutes to complete
  • 100-140 CCST IT Support
  • Exam fee set by Cisco: $125 USD per attempt
  • Cisco does not publish a passing score - we work to the official exam blueprint
  • Cisco exams are delivered by Pearson VUE at a test center or online proctored - we help you register and schedule your attempt

Who it's for, and what you need first

Target Audience

  • Students and career changers starting in IT
  • Help desk and desktop support technicians
  • High school and college IT programs
  • Service members, veterans and military spouses using AF COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0

Prerequisites

  • No prerequisites
  • Basic computer skills

How it's delivered

Instructor-Led Training
Immersive Live-Online Training
On-Site and Custom Delivery

Dates and locations

22 scheduled
DatesLocationStatus
Mon Nov 16 – Nov 20, 20265 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Dec 14 – Dec 18, 20265 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Jan 4 – Jan 8, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Jan 11 – Jan 15, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Feb 8 – Feb 12, 20275 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Feb 22 – Feb 26, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Mar 8 – Mar 12, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Apr 5 – Apr 9, 20275 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Apr 12 – Apr 16, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon May 3 – May 7, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Jun 7 – Jun 11, 20275 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Jun 21 – Jun 25, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Jun 28 – Jul 2, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Jul 26 – Jul 30, 20275 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Aug 2 – Aug 6, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Aug 23 – Aug 27, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Sep 20 – Sep 24, 20275 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Sep 27 – Oct 1, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Oct 18 – Oct 22, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Mon Nov 15 – Nov 19, 20275 days · Mon–FriAtlanta, GA431 Marietta St NWOpenRequest info
Mon Nov 29 – Dec 3, 20275 days · Mon–FriBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Dec 13 – Dec 17, 20275 days · Mon–FriSterling, VA21481 Ridgetop CirOpenRequest info
Guaranteed to run means the class goes ahead whatever the enrollment.
Prices shown are MSRP. Qualified military personnel funding through Air Force COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0 pay a flat $1,500 per class, whatever the listed price. Everyone else — call 855-868-4467 about group pricing, discounts and current promotions.