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Home › Courses › Cisco › Cisco CCNP Collaboration - Implementing Cisco Collaboration Cloud Customer Experience (CLCCE)
CiscoCISCOCLCCEExam 300-830

Cisco CCNP Collaboration - Implementing Cisco Collaboration Cloud Customer Experience (CLCCE)

We do not teach just for the test.Worked examples and real discussion, not a question bank. The exam is then delivered in the classroom — 98% pass it first time.
$1,770MSRP per seat
$1,500with military fundingAF COOL · Army CA · MyCAA
Name your pricethinQflex™ — tell us what you can payIn full, or across twelve monthly payments
Next dates
  • Nov 2–3Sterling, VA
  • Nov 30–1Atlanta, GA
  • Dec 7–8Burbank, CA
Request informationSee all 22 datesCourse datasheet (PDF)
2 daysconsecutive days
Live onlineor in the classroom
ProfessionalCCNP Collaboration
300-830certification exam
40% labs60% lecture
24 monthsfree retakes

Course overview

Download the course datasheetThe full outline for Cisco CCNP Collaboration - Implementing Cisco Collaboration Cloud Customer Experience (CLCCE), as a PDF.
thinQtank® Learning is offering a unique two-day training camp comprised of two days of instructor-led learning that gives students the knowledge and skills needed to implement Cisco Webex Contact Center: telephony and call routing, tenant configuration and reporting, digital channels, and advanced features and AI.

The camp follows the exam outline Cisco publishes for this certification, with hands-on labs on real and virtual Cisco gear throughout. CLCCE is a CCNP Collaboration concentration exam introduced in February 2026, built around Webex Contact Center.

Cisco, CCST, CCNA, CCNP and CCDE are trademarks or registered trademarks of Cisco Systems, Inc.

This course prepares students to take the 300-830 CLCCE exam.

What's included

13 items
thinQtank® Learning Accelerated Custom Exam Study Guide for the 300-830 CLCCE exam
Hands-on lab guide with step-by-step Cisco lab exercises
Custom and focused exam preparation software and materials
Course specific thinQtank® Learning publications to promote a fun and exciting learning
Membership to the thinQtank® Learning University Online
WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
All courses taught by experienced Cisco-certified engineers
Additional hours of remote lab access
Custom video recordings with even more in-depth learning of course topics
Customized practice exam software
Digital courseware
Retake any or all portions of the course as many times as you like in person or live on-line for 24 months
Six months mentoring access to our engineers after completing the course

What you'll be able to do

9 objectives
  • Build call routing and flows in Webex Contact Center
  • Configure tenants, queues, teams and reporting
  • Add chat, email, SMS and social digital channels
  • Deploy AI agents and advanced contact center features
  • Troubleshoot contact center call and channel issues
  • Telephony and Call Routing: Telephony architecture options; Telephony integration; Agent inbound and outdial; Channels, queues, teams and flows
  • Tenant Configuration and Reporting: Network requirements; User configuration; Desktop layouts and profiles; Recording configuration
  • Digital Channels: Digital contact routing; Chat troubleshooting; Email troubleshooting; SMS and social troubleshooting
  • Advanced Features and AI: Advanced voice and digital flow design; Prebuilt and custom connectors; Webex Contact Center APIs (GraphQL, REST, webhooks); AI Assistant and Webex AI Agent

The exam

300-830
90minutes to complete
  • 300-830 CLCCE
  • Exam fee set by Cisco: $300 USD per attempt
  • Cisco does not publish a passing score - we work to the official exam blueprint
  • Cisco exams are delivered by Pearson VUE at a test center or online proctored - we help you register and schedule your attempt

Who it's for, and what you need first

Target Audience

  • Contact center and collaboration engineers
  • Webex administrators
  • Engineers preparing for CCNP Collaboration
  • Service members, veterans and military spouses using AF COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0

Prerequisites

  • CCNA-level networking knowledge
  • CLCOR or contact center experience recommended

How it's delivered

Instructor-Led Training
Immersive Live-Online Training
On-Site and Custom Delivery

Dates and locations

22 scheduled
DatesLocationStatus
Mon Nov 2 – Nov 3, 20262 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Nov 30 – Dec 1, 20262 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Dec 7 – Dec 8, 20262 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Jan 4 – Jan 5, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Jan 25 – Jan 26, 20272 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Feb 1 – Feb 2, 20272 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Feb 22 – Feb 23, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Mar 22 – Mar 23, 20272 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Mar 29 – Mar 30, 20272 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Apr 19 – Apr 20, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon May 17 – May 18, 20272 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon May 24 – May 25, 20272 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Jun 21 – Jun 22, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Jul 12 – Jul 13, 20272 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Jul 19 – Jul 20, 20272 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Aug 9 – Aug 10, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Sep 13 – Sep 14, 20272 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Sep 20 – Sep 21, 20272 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Oct 4 – Oct 5, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Mon Nov 1 – Nov 2, 20272 daysAtlanta, GA431 Marietta St NWOpenRequest info
Mon Nov 15 – Nov 16, 20272 daysBurbank, CA3301 N San Fernando BlvdOpenRequest info
Mon Nov 29 – Nov 30, 20272 daysSterling, VA21481 Ridgetop CirOpenRequest info
Guaranteed to run means the class goes ahead whatever the enrollment.
Prices shown are MSRP. Qualified military personnel funding through Air Force COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0 pay a flat $1,500 per class, whatever the listed price. Everyone else — call 855-868-4467 about group pricing, discounts and current promotions.