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Home › Courses › ServiceNow › ServiceNow Certified System Administrator (CSA)
ServiceNowSNCSA

ServiceNow Certified System Administrator (CSA)

We do not teach just for the test.Worked examples and real discussion, not a question bank. The exam is then delivered in the classroom — 98% pass it first time.
$2,430catalog price — your starting point
thinQflex™Tell us what you would like to pay for this class — in full, or across twelve monthly payments.
Next date
  • 30 Nov 2026Sterling, VA
Make your offerCourse datasheet (PDF)
3 daysconsecutive days
Live onlineor in the classroom
AssociatePlatform Administration
50% labs50% lecture
24 monthsfree retakes

Course overview

Download the course datasheetThe full outline for ServiceNow Certified System Administrator (CSA), as a PDF.
thinQtank® Learning is offering a unique three-day training camp comprised of three days of instructor-led learning that gives students the knowledge and skills needed to administer the Now Platform: navigation and instance configuration, configuring applications for collaboration, self-service and automation, database management and security, and data migration and integration.

The camp follows the exam outline ServiceNow publishes for this certification, with hands-on work in a ServiceNow Personal Developer Instance (PDI) throughout. The Certified System Administrator is ServiceNow's foundation credential and the starting point for every Implementation Specialist and Developer path.

ServiceNow and Now Platform are trademarks of ServiceNow, Inc.

This course prepares students to take the ServiceNow Certified System Administrator (CSA) exam.

What's included

13 items
thinQtank® Learning Accelerated Custom Exam Study Guide for the ServiceNow Certified System Administrator (CSA) exam
Hands-on lab guide for a ServiceNow Personal Developer Instance (PDI)
Custom and focused exam preparation software and materials
Course specific thinQtank® Learning publications to promote a fun and exciting learning
Membership to the thinQtank® Learning University Online
WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
All courses taught by experienced ServiceNow-certified practitioners
Additional hours of remote lab access
Custom video recordings with even more in-depth learning of course topics
Customized practice exam software
Digital courseware
Retake any or all portions of the course as many times as you like in person or live on-line for 24 months
Six months mentoring access to our engineers after completing the course

What you'll be able to do

12 objectives
  • Navigate and configure a ServiceNow instance
  • Configure forms, lists, notifications and the UI
  • Build self-service with the Service Catalog and Employee Center
  • Automate work with Flow Designer
  • Manage tables, the data schema and access controls
  • Import data and package changes with update sets
  • Platform Overview and Navigation: Now Platform capabilities; UI and navigation; instance basics
  • Instance Configuration: Installing applications and plugins; personalizing and branding; common UI
  • Configuring Applications for Collaboration: Lists, filters and tags; forms and templates; notifications, knowledge and reporting
  • Self-Service and Automation: Service Catalog; Flow Designer; workflow and SLAs
  • Database Management: Tables and the data schema; users, groups and roles; access control lists
  • Data Migration and Integration: Import sets and transform maps; update sets; CMDB basics

The exam

90minutes to complete
  • ServiceNow Certified System Administrator (CSA)
  • Exam fee set by ServiceNow: $300 USD per attempt (retakes $150)
  • ServiceNow does not publish a passing score - we work to the official exam blueprint
  • Exams are scheduled through ServiceNow University and taken online proctored or at a testing center - we help you schedule your attempt

Who it's for, and what you need first

Target Audience

  • New and junior ServiceNow administrators
  • IT service management staff moving onto ServiceNow
  • Developers and consultants starting the ServiceNow path
  • Service members, veterans and military spouses using AF COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0

Prerequisites

  • No certification prerequisite
  • ServiceNow recommends 6 to 12 months of hands-on administration experience

How it's delivered

Instructor-Led Training
Immersive Live-Online Training
On-Site and Custom Delivery

Dates and locations

21 scheduled
Guaranteed to run means the class goes ahead whatever the enrollment.
Prices shown are MSRP. Qualified military personnel funding through Air Force COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0 pay a flat $1,500 per class, whatever the listed price. Everyone else — call 855-868-4467 about group pricing, discounts and current promotions.