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Home › Courses › ServiceNow › ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM)
ServiceNowSNCISFSM

ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM)

We do not teach just for the test.Worked examples and real discussion, not a question bank. The exam is then delivered in the classroom — 98% pass it first time.
$1,710catalog price — your starting point
thinQflex™Tell us what you would like to pay for this class — in full, or across twelve monthly payments.
Next date
  • 30 Nov 2026Sterling, VA
Make your offerCourse datasheet (PDF)
2 daysconsecutive days
Live onlineor in the classroom
ProfessionalField Service Management
40% labs60% lecture
24 monthsfree retakes

Course overview

Download the course datasheetThe full outline for ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM), as a PDF.
thinQtank® Learning is offering a unique two-day training camp comprised of two days of instructor-led learning that gives students the knowledge and skills needed to implement ServiceNow Field Service Management: foundational data, the field service lifecycle, work orders and tasks, assignment and dynamic scheduling, inventory, time recording and appointment booking.

The camp follows the exam outline ServiceNow publishes for this certification, with hands-on work in a ServiceNow Personal Developer Instance (PDI) throughout. CIS-FSM validates the skills to implement ServiceNow's field service workflows.

ServiceNow and Now Platform are trademarks of ServiceNow, Inc.

This course prepares students to take the ServiceNow CIS - Field Service Management exam.

What's included

13 items
thinQtank® Learning Accelerated Custom Exam Study Guide for the ServiceNow CIS - Field Service Management exam
Hands-on lab guide for a ServiceNow Personal Developer Instance (PDI)
Custom and focused exam preparation software and materials
Course specific thinQtank® Learning publications to promote a fun and exciting learning
Membership to the thinQtank® Learning University Online
WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
All courses taught by experienced ServiceNow-certified practitioners
Additional hours of remote lab access
Custom video recordings with even more in-depth learning of course topics
Customized practice exam software
Digital courseware
Retake any or all portions of the course as many times as you like in person or live on-line for 24 months
Six months mentoring access to our engineers after completing the course

What you'll be able to do

10 objectives
  • Identify implementation stakeholders and validate foundational data
  • Configure the field service lifecycle and state flows
  • Configure assignment and dynamic scheduling
  • Build a work order approval workflow
  • Automate transfer orders with Flow Designer
  • Configure time recording and appointment booking
  • Field Service Management Fundamentals: Work orders and tasks; locations, customers and assets; agents and dispatchers
  • Implementation Planning: Stakeholders; requirements
  • Implementing Field Service Processes: Assignment and scheduling; parts and inventory; mobile and time recording
  • Implementing Related Processes: Related applications and integrations

The exam

90minutes to complete
  • ServiceNow CIS - Field Service Management
  • Exam fee set by ServiceNow: $450 USD per attempt (retakes $225)
  • ServiceNow does not publish a passing score - we work to the official exam blueprint
  • Exams are scheduled through ServiceNow University and taken online proctored or at a testing center - we help you schedule your attempt

Who it's for, and what you need first

Target Audience

  • Implementation specialists configuring FSM
  • ServiceNow administrators supporting field operations
  • Field service operations leads
  • Service members, veterans and military spouses using AF COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0

Prerequisites

  • No certification prerequisite - Certified System Administrator recommended

How it's delivered

Instructor-Led Training
Immersive Live-Online Training
On-Site and Custom Delivery

Dates and locations

21 scheduled
Prices shown are MSRP. Qualified military personnel funding through Air Force COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0 pay a flat $1,500 per class, whatever the listed price. Everyone else — call 855-868-4467 about group pricing, discounts and current promotions.