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Home › Courses › Salesforce › Salesforce Certified Agentforce Field Service and Operations Consultant
SalesforceSFFSO

Salesforce Certified Agentforce Field Service and Operations Consultant

We do not teach just for the test.Worked examples and real discussion, not a question bank. The exam is then delivered in the classroom — 98% pass it first time.
$2,430catalog price — your starting point
thinQflex™Tell us what you would like to pay for this class — in full, or across twelve monthly payments.
Next date
  • 30 Nov 2026Sterling, VA
Make your offerCourse datasheet (PDF)
3 daysconsecutive days
Live onlineor in the classroom
ProfessionalCRM
40% labs60% lecture
24 monthsfree retakes

Course overview

Download the course datasheetThe full outline for Salesforce Certified Agentforce Field Service and Operations Consultant, as a PDF.
thinQtank® Learning is offering a unique three-day training camp comprised of three days of instructor-led learning that gives students the knowledge and skills needed to design and implement Salesforce Field Service: scheduling and optimization, work orders, resources, the mobile app, inventory, assets and maintenance plans.

The camp follows the exam outline Salesforce publishes for this certification, with hands-on work in a free Salesforce Developer Edition org throughout. This credential (formerly Field Service Consultant) requires the Platform Administrator and Agentforce Service Consultant certifications.

Salesforce, Agentforce, Trailhead, Data 360, MuleSoft, Tableau and Slack are trademarks of Salesforce, Inc.

This course prepares students to take the Salesforce Certified Agentforce Field Service and Operations Consultant exam.

What's included

13 items
thinQtank® Learning Accelerated Custom Exam Study Guide for the Salesforce Certified Agentforce Field Service and Operations Consultant exam
Hands-on lab guide for a free Salesforce Developer Edition org
Custom and focused exam preparation software and materials
Course specific thinQtank® Learning publications to promote a fun and exciting learning
Membership to the thinQtank® Learning University Online
WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
All courses taught by experienced Salesforce-certified practitioners
Additional hours of remote lab access
Custom video recordings with even more in-depth learning of course topics
Customized practice exam software
Digital courseware
Retake any or all portions of the course as many times as you like in person or live on-line for 24 months
Six months mentoring access to our engineers after completing the course

What you'll be able to do

14 objectives
  • Prepare an org for Field Service
  • Configure work orders, work types and service resources
  • Set up scheduling policies and optimization
  • Configure the Field Service mobile app
  • Manage inventory, assets and maintenance plans
  • Apply the right permissions and sharing
  • Managing Scheduling and Optimization: Scheduling policies; operating hours and territories; optimization
  • Managing Work Orders: Work orders and work types; service appointments; lifecycle
  • Managing Resources: Service resources and skills; crews; capacity
  • Configuring Mobility: Field Service mobile app; flows on mobile; offline
  • Managing Inventory: Locations and product items; transfers; consumption
  • Managing Assets: Assets and hierarchies; warranties
  • Configuring Maintenance Plans: Maintenance plans; recurring work
  • Permissions and Sharing: Field Service permission sets; sharing model

The exam

105minutes to complete
  • Salesforce Certified Agentforce Field Service and Operations Consultant
  • Exam fee set by Salesforce: $200 USD per attempt (retakes $100)
  • Passing score: 63%
  • Exams are scheduled through Salesforce's certification site and taken at a testing center or online proctored - we help you schedule your attempt

Who it's for, and what you need first

Target Audience

  • Implementation consultants deploying Field Service
  • Administrators supporting field operations
  • Service operations leaders
  • Service members, veterans and military spouses using AF COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0

Prerequisites

  • Salesforce Certified Platform Administrator
  • Salesforce Certified Agentforce Service Consultant

How it's delivered

Instructor-Led Training
Immersive Live-Online Training
On-Site and Custom Delivery

Dates and locations

21 scheduled
Guaranteed to run means the class goes ahead whatever the enrollment.
Prices shown are MSRP. Qualified military personnel funding through Air Force COOL, Army Credentialing Assistance, MyCAA or VET TEC 2.0 pay a flat $1,500 per class, whatever the listed price. Everyone else — call 855-868-4467 about group pricing, discounts and current promotions.