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Commonly confused · Business Platforms & EA

ServiceNow UI Policy vs Data Policy: What's the Difference?

A UI policy dynamically makes form fields mandatory, read-only, or visible on the client side when conditions are met. A data policy enforces mandatory and read-only rules on the server side so they apply to all data sources, including imports, web services, and the mobile app.

vs

Data Policy

Full definition
UI PolicyData Policy
Enforced onClient (forms)Server (all inputs)
Applies to imports and APIsNoYes
ActionsMandatory, read-only, visible, plus optional scriptsMandatory and read-only only
Can hide fields?YesNo
ConversionCan be converted to a data policyCan be applied as a UI policy on forms
Code neededUsually no-code; scripts optionalNo-code
Remember it

UI policies shape the form; data policies protect the data.

Exam tip

CSA questions often ask how to ensure a field is mandatory even for records created by import sets or integrations: the answer is a data policy. UI policies are preferred over client scripts for simple field behavior.

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