ITIL Version 4 Foundation Certification (ITILv4)
Start Date - End Date June 12 - June 14, 2023
Address 467 Herndon Pkwy
City HerndonState VA
Download the complete PDF for this course to see the detailed course outline.
Course Overview
thinQtank® Learning is offering an industry unique three-day training camp that introduces learners to the Lifecycle of Managing IT Services to deliver to the business and exceed expectations while optimizing investments. The course is case study driven leveraging Instructor real‐life experiences that can be taken back to the office after the course is completed.
Key Items covered in the course include the concept of IT Service Management, Processes and Functions, the RACI model, covering the five core disciplines of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational and business needs.
Our Learning Exclusive
In our classroom, students receive gigabytes of take-home CBT and lab material with over four-hundred labs to keep practicing and refining the skills learned in the classroom. Additionally, our students receive:
■ thinQtank® Learning Accelerated Custom Exam Study Guide for the ITILv4 exam
■ Custom and focused exam preparation software and materials
■ Course specific thinQtank® Learning publications to promote a fun and exciting learning
■ Membership to the thinQtank® Learning University Online
■ WE DO NOT "TEACH THE TEST" - Students will receive valuable examples and discussion
■ Receive all reading material and study guides when you register
■ All courses taught by ITIL expert instructors
Our Learning Exclusive
■ Course materials are constantly updated to reflect the latest changes in the ITILv4 Certification Exam
■ CISSP course now includes prep and review for the new ITILv4 visual exam question format (both Drag and Drop and Hotspot)
■ CISSP preparation includes certification exam through drill sessions, review of the entire ITIL Framework, and practical question and answer scenarios.
■ Digital courseware for 24/7 access to authorized course materials, including changes and updates
■ Retake the class as many times as you like for 24 months - online or in person
Course Objectives
ITIL covers five core disciplines:
■ Service Strategy
■ Service Design
■ Service Transition
■ Service Operation
■ Continual Service Improvement
Students get an introduction to the lifecycle of managing IT services to deliver to business expectations and will learn the core disciplines of ITIL best practices. Other core topics include:
■ Identify the key principles and concepts of IT Service Management
■ Identify the benefits of implementing ITIL in an organization
■ Identify the Service Management processes and how they map to the Service Lifecycle
■ Identify the basic concepts and definitions related to the Service Lifecycle
■ Identify the activities and roles involved with the Service Lifecycle
■ Identify the relationship of each component of the Service Lifecycle and how they map to other components
■ Identify the factors that affect the effectiveness of the Service Lifecycle
Course Duration
■ Three days of instructor-led training
■ Intensive deep-dive lessons on ITILv4 Framework
Prerequisites
■ Familiarity with IT terminology and IT-related work experience are recommended.
Target Audience
■ Wide range of IT Professionals including Senior Management, Key Business Managers, Business Relationship Managers, Service Desk Professionals, IT Consultants, Business Analysts, Project Managers, Business Process Analysts, System Integrators, Application Developers, and anyone interested in better aligning IT Services to the business.
Exam Information
■ ITILv4 Foundations Exam
Delivery Methods
■ Instructor-Led Training
■ Immersive Live-Online Training
■ On-Site and Custom Delivery